Privacy Policy

1. Legal basis and compliance (Japan)

We handle personal information in accordance with applicable Japanese law, including: Act on the Protection of Personal Information (Act No. 57 of 2003). Where applicable, we also provide legally required disclosures and, when required, obtain consent or rely on permitted statutory exceptions.

If you interact with the Service using cookies/identifiers for analytics or similar processing that involves personal information (or personal-related information that becomes personal data), we will provide disclosures and obtain legally required controls under Act on the Protection of Personal Information (Act No. 57 of 2003).

If we are a “specified digital platform provider” for relevant categories, additional transparency/fairness duties may apply under Act on Improving Transparency and Fairness of Specific Digital Platforms (Jun 12, 2026).

2. Personal information we collect

• Account and contact information: name, email address, company details (if provided), and account credentials where required to use the Service.
• Content and support data: data you input into the Service, including conversation-related information you process, and information you provide when requesting support.
• Usage and device information: technical logs and diagnostics, such as IP address, device/browser identifiers, access timestamps, pages viewed, feature usage, and error reports.
• Analytics identifiers / cookies: identifiers used to measure Service usage, diagnose issues, and improve performance when such processing involves personal information or personal data.

3. Purposes of use

We use personal information to:

• Provide the Service (including authentication, routing, and data processing for analytics).
• Operate, maintain, and secure the Service (including fraud prevention, monitoring, and troubleshooting).
• Respond to inquiries and provide customer support.
• Understand usage and improve our features and performance (including analytics, reporting, and aggregated insights where applicable).
• Comply with legal obligations and enforce our terms.

4. Data sharing and disclosure

We may share personal information in the following circumstances:

• Service providers (processors): vendors that help us operate the Service (e.g., hosting, monitoring, customer support). They process personal information only for our purposes and under applicable protections.
• Legal and safety: where disclosure is required or permitted by law, or to protect rights, safety, and the public.
• Business transactions: if we are involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information as a stand-alone activity.

5. Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide the Service, meet legal obligations, resolve disputes, and maintain security. Retention periods vary depending on the type of data and processing purpose.

6. International transfers

Because the Service is operated for users in Japan, personal information may be processed in other countries in which our vendors operate (including where data centers and support operations are located). When we transfer personal information internationally, we take appropriate measures consistent with applicable requirements under Japanese law, including safeguards and appropriate contractual protections where required.

If you request details about transfers or safeguards (where applicable), please contact us using the information in Section 10.

7. Cookies and identifiers

We may use cookies and similar technologies to collect usage-related information and to enable or improve features. Where such processing involves personal information (or personal-related information that becomes personal data), we provide disclosures and, when required, obtain consent and/or offer controls in line with Act on the Protection of Personal Information (Act No. 57 of 2003).

You can control cookies through your browser settings. Some features may not function correctly if cookies are disabled.

8. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. No method of transmission or storage is 100% secure.

9. User rights and requests

Depending on applicable law and your circumstances, you may request access to, correction of, deletion of, or suspension of processing of personal information, or raise objections where permitted. We will respond within a reasonable timeframe after verifying your identity and request details.

To submit a request, contact us using the contact details in Section 10. We may refuse requests where permitted by law, such as when handling would cause harm to other users or where retention is required by legal obligations.

10. Contact us

For privacy inquiries, including requests under applicable Japanese law, contact:

If the Service qualifies as a distance transaction/service to consumers or business counterparties such that the Specified Commercial Transactions Act (SCTA) applies, we provide the seller/service-provider indications above so you can easily access them from this page. Act on Specified Commercial Transactions (Act No. 57 of 1970).